![]() ![]() ScreenAgent on Mac OS supports up to 2 screens recordings and 1 screen monitoring.Īfter successful installation, you need to manually grant permission to record screen.īefore starting installing ScreenAgent, make sure to:Ĭheck the Port, Domain, Voice, and IP Address Requirements. The supported Mac OS versions are 10.15 macOS Catalina, 11 macOS Big Sur, and later. Make sure you're using ScreenAgent version 2.1.75 and later. You can install ScreenAgent on agents' computers with Mac operating system. ![]() Supervisors and evaluators can also monitor an agent’s activity during an interaction. ScreenAgent runs in the background and automatically records according to the recording policies. ![]() on computers to record or monitor activity on an agent's screen during an interaction. Install ScreenAgent NICE ScreenAgent is a service that runs on agent desktops that require screen recording. is available if you have CXone Recording Advanced and a screen recording license. ScreenAgent NICE ScreenAgent is a service that runs on agent desktops that require screen recording. ![]()
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